Support & Resources
Send a request for Sextant or any Octagonl product.
Submit a Support Request
Tell us what happened and which product needs attention. Sextant users can include the GitHub repository, pull request, or organization URL, plus the browser and whether the issue appears in Chrome, Microsoft Edge, or both.
Abuse protection
The request form includes a hidden bot field and a rotating math challenge before it prepares the email.
Support Tiers
Choose the level of support that fits your needs.
Community
Included with Free plan
Response timeBest effort
ChannelsGitHub Discussions, Docs
- ✓Access to documentation
- ✓Community forums
- ✓GitHub issue tracking
- ✓Self-service knowledge base
Standard
Included with Pro plans
Response time< 24 hours
ChannelsEmail, Portal tickets
- ✓Everything in Community
- ✓Email support
- ✓Portal ticket system
- ✓Priority queue
- ✓Onboarding assistance
Priority
Included with Enterprise
Response time< 4 hours
ChannelsDedicated Slack, Phone
- ✓Everything in Standard
- ✓Dedicated Slack channel
- ✓Phone support
- ✓Dedicated success manager
- ✓Custom SLA
- ✓Quarterly business reviews
Resources
Everything you need to get the most out of Octagonl.
Documentation
Comprehensive guides for all Octagonl products.
Browse Docs →API Reference
Full API documentation for developers.
View APIs →Status Page
Real-time system status and incident history.
Check Status →Changelog
Latest updates and release notes.
View Changes →